Refund policy

Return & Refund Policy

Last Updated: June 2026

At GymReapers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.

Be returned in the original packaging.

Include all tags, labels, and accessories.

Be accompanied by proof of purchase or order confirmation.

Items that show signs of wear, damage, or alteration may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Final sale or clearance items

Personalized or custom-made products

Items marked as non-returnable at checkout

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or exchange at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.

We recommend using a trackable shipping service for all returns.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact our support team immediately with photos of the product and packaging. We will resolve the issue as quickly as possible.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

For questions regarding returns or refunds, please contact our customer support team:

Email: support@gymreapers.com

We appreciate your trust in GymReapers and thank you for shopping with us.